Terms & Conditions for Online Flower Orders

Introduction

Welcome to East Finchley Florist’s website. These Terms & Conditions govern your use of our online flower delivery services in East Finchley and surrounding areas. By placing an order through our website, you agree to be bound by these terms. Please read them carefully before making a purchase. If you have any questions regarding these terms, we recommend reviewing this document thoroughly prior to ordering.

Definitions

In these Terms & Conditions, “we,” “us,” or “our” refers to East Finchley Florist, the supplier of the goods. The terms “you” or “your” refer to the customer placing an order via our online platform. “Goods” refers to flowers, floral arrangements, and any related products available for purchase on our website.

Applicability

These Terms & Conditions apply to all orders placed online for delivery to customers in East Finchley and the surrounding regions. Please note that the specific areas we deliver to are outlined on our website and updated regularly to ensure accurate coverage.

Order Process

To purchase flowers or related products, please browse our selection and add your desired items to the cart. Follow the online instructions by providing comprehensive details, including recipient name, delivery address, contact information, desired delivery date, and any specific delivery instructions.

After submitting an order, you will receive an automatic order confirmation acknowledging receipt of your order. Please retain this confirmation for your records. Acceptance of your order and the formation of a binding contract occurs when your payment has been processed, and you receive a dispatch notification from us.

All orders are subject to acceptance and availability. If a particular product or flower variety is unavailable, we reserve the right to substitute with a product of similar style, colour, quality, and value. Any substitutions necessary will be made in line with current floristry standards, and where possible, customers will be notified of significant changes.

Payments

Payment for your order is taken at the point of purchase using approved payment methods available on our website. These typically include major debit and credit cards, and any additional secure online payment platforms we support.

All prices include VAT (where applicable) but exclude delivery charges, which will be added at checkout. We take all reasonable care to ensure prices listed are correct. However, we reserve the right to amend prices in the case of error. If a pricing error is identified for your order prior to dispatch, we will inform you as soon as possible. You may choose to reconfirm your order at the correct price or cancel it for a full refund.

Delivery

We offer flower delivery throughout East Finchley and selected surrounding areas. Delivery options and charges are presented at checkout. We endeavor to deliver your flowers on your chosen date; however, delivery dates cannot be guaranteed due to events beyond our control (such as delays caused by busy periods or adverse weather conditions).

Deliveries typically occur between specified hours on business days. If the recipient is unavailable at the delivery address, we will attempt to leave the goods with a neighbour, attempt redelivery, or follow any reasonable alternate instructions provided at the time of ordering.

Please ensure that all delivery information provided is accurate and complete. We are not liable for failed or delayed delivery due to incorrect or incomplete addresses supplied by customers. In such cases, you may incur additional delivery charges for redelivery attempts.

Order Amendments and Cancellations

Should you wish to amend or cancel your order, please contact us as soon as possible after placing your order. Due to the perishable nature of our products and the time-sensitive process of creating floral arrangements, amendments or cancellations are only possible up to 24 hours before the scheduled delivery date.

If you cancel an order outside of this window, we may not be able to process a refund. Once your flowers have been prepared or dispatched, cancellation is not possible. If you need to change recipient details, delivery address, or any part of your message card, please notify us at the earliest opportunity. We will use all reasonable endeavours to accommodate such requests within the permitted time frames.

Returns and Refunds

Your satisfaction is important to us. If you are not satisfied with your order for any reason, please notify us within 24 hours of delivery. Due to the perishable nature of flowers and plants, returns are not always possible; however, we may offer a replacement bouquet or arrange a partial/full refund depending on the circumstances. Photographic evidence may be requested to process your claim.

Refunds, where applicable, will be processed to the original payment method within 5-7 business days of confirmation. Our decision regarding refunds or replacements in relation to the floral condition and delivery is final.

Product Presentation & Substitution

All products are subject to availability and seasonal changes. While we endeavour to display flowers and arrangements as accurately as possible, slight variances may occur due to the seasonal nature of flowers and different growers. Containers, vases, or decorative items featured in product images may be substituted with items of equal value based on stock availability.

We reserve the right to make substitution when necessary to ensure your order is delivered on time, always aiming to match the overall style, colour, and value of your chosen arrangement.

Intellectual Property

All content on the website, including product images, descriptions, and design elements, is owned by East Finchley Florist and is protected by applicable intellectual property laws. Content must not be copied, reproduced, or used for commercial purposes without express written consent.

Liability

We are responsible for losses which you suffer as a result of any deliberate breach of these Terms & Conditions by us. Our liability for loss or damage suffered by you from the use of our website or the supply of goods is strictly limited to the purchase price of the products you purchased from us. We do not accept liability for indirect losses such as loss of income, business, or profits, loss of data, or any loss or damage arising from the use or inability to use the website or delays in delivery caused by events outside our control.

This limitation does not exclude or limit our responsibility for death or personal injury resulting from our proven negligence or fraudulent misrepresentation, nor any other liability which may not be excluded by law.

Force Majeure

We are not liable for any delays or failure to deliver goods or perform obligations under these terms if the delay or failure is caused by circumstances outside our reasonable control (including, but not limited to, strikes, adverse weather, supply chain disruptions, epidemics, or government restrictions).

Privacy and Data Protection

Your privacy is important to us. We will handle your personal information in accordance with all applicable data protection laws and our Privacy Policy. Information collected through the order process is used solely to fulfil and deliver customer orders and provide efficient customer service.

Governing Law and Jurisdiction

These Terms & Conditions and any disputes arising in connection with them are governed by and construed in accordance with the laws of England and Wales. You agree that the English courts will have exclusive jurisdiction over any matters related to the delivery of goods or the operation of the East Finchley Florist online website.

Changes to these Terms & Conditions

We reserve the right to amend these Terms & Conditions at any time without prior notice. Any changes will take effect immediately upon being posted on our website. Please check these terms regularly for updates before placing a new order.

Entire Agreement

These Terms & Conditions, together with our Privacy Policy and any other notices published on our website, constitute the entire agreement between you and East Finchley Florist regarding the use of our services and supersede any previous agreements or understandings (whether written or oral).

Contact and Complaints

If you have any questions or wish to make a complaint relating to your order, services, or these Terms & Conditions, please contact us using the details provided on our website. We aim to respond to all queries within a reasonable timeframe and resolve any issues fairly and efficiently.

Note to Customers

These Terms & Conditions apply to all customers placing orders for delivery within East Finchley and the surrounding areas. We strive to offer a seamless and satisfactory flower delivery experience to all members of our local community and appreciate your custom.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in East Finchley , represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near East Finchley .

For assistance with orders, returns or account queries, please fill out the Contact Us form.