Returns, Refunds & Complaints
Our Fresh Flowers Guarantee in East Finchley
At East Finchley Florist, we take immense pride in being your trusted local florist serving both households and businesses in the East Finchley area. Our commitment is to deliver only the freshest blooms to your door, ensuring that every floral arrangement brings joy and beauty to your space. With our Fresh Flowers Guarantee, you can be assured that flowers from us will arrive looking vibrant, smelling delightful, and lasting as promised.
Damaged-on-Arrival Policy
We carefully pack each flower bouquet and arrangement for safe delivery, but on the rare occasion that your flowers are damaged upon arrival, we want to put things right immediately. If your flowers arrive in less than perfect condition, please contact us promptly with a description and preferably a photo of the issue. This helps us understand the problem and prevents it from happening again in the future.
Freshness Window
Your satisfaction is our top priority, so we back every flower delivery with a clear freshness window. Our flowers are guaranteed to stay fresh for a minimum of five days from the day of delivery, provided basic care instructions are followed (including keeping blooms in fresh water and away from direct sunlight or heat). Should you notice any premature wilting or dissatisfaction with the longevity of your flowers within this period, please reach out to us as soon as possible so we can resolve the matter promptly.
Refund and Replacement Options
If your flowers arrive damaged, or do not meet our freshness standards within the five-day freshness window, you have a choice of:
- Replacement: We will prepare and deliver a new arrangement of similar value and style at no additional cost to you, on the next available delivery date.
- Refund: Alternatively, you may opt for a full or partial refund depending on the nature of the issue. Refunds will be processed using the original payment method within several working days.
We strive to handle all concerns swiftly and fairly, as we value your trust and satisfaction as a local East Finchley florist.
How to Make a Complaint
Your feedback matters to us, and we are dedicated to ensuring every customer experience exceeds expectations. If you wish to make a complaint about your order or our service, please let us know as soon as possible after receiving your flowers. Please provide your order details and a description of the issue so our team can investigate and resolve it promptly.
Once you submit your complaint, our customer care team will review your case and aim to respond within one working day. We will communicate clearly about the next steps and keep you updated until a satisfactory resolution has been reached, whether that is replacement, refund, or another remedy.
Trusted Local Florist in East Finchley
East Finchley Florist is proud to have earned the trust of the local community, serving individuals and businesses with fresh, high-quality floral arrangements backed by reliable customer care. When you order with us, you can be confident of receiving beautiful flowers and fair, transparent policies. Thank you for choosing us as your dependable florist in East Finchley.
